Privacy Policy

Last updated: January 1, 2025

1. Introduction

AutoRef ('we', 'our', or 'us') is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when:

Registering for an account
Subscribing to our services
Contacting us for support
Subscribing to our newsletter

Usage Information

We automatically collect certain information when you visit our website:

IP address and location data
Browser type and version
Pages visited and time spent
Search queries and results
Device information and operating system

Search Data

When you use our vehicle lookup services, we collect:

VIN numbers searched
License plate numbers searched
Type approval numbers searched
Search timestamps and frequency

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services
To process transactions and manage subscriptions
To improve and personalize user experience
To communicate with you about our services
To provide customer support
To detect, prevent, and address security issues
To comply with legal obligations
To conduct analytics and research to improve our services

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who assist us in operating our website and providing services, including:

Payment processing (Stripe)
Web analytics (Google Analytics)
Cloud hosting and infrastructure
Email delivery services

Legal Requirements

We may disclose information if required by law or in good faith belief that disclosure is necessary to:

Comply with legal obligations
Protect our rights and property
Prevent fraud or security issues
Protect user safety

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Data encryption in transit and at rest
Restricted access controls
Regular security monitoring and updates
Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

Account information: Until account deletion
Search history: 2 years from last activity
Billing information: 7 years for accounting purposes
Support communications: 3 years

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal information
Rectification: Request correction of inaccurate information
Erasure: Request deletion of your personal information
Data Portability: Request a copy of your data in a structured format
Objection: Object to processing of your personal information
Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external services, and we encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: info@autoref.eu

Website: https://autoref.eu

Data Protection Officer: info@autoref.eu